Client and Service Spotlight
Mercy Memorial Hospital System Receives over $36,000 in Telecom Refunds and Reduces Telecom Expenses by 12% a Month.
Mercy Memorial Hospital System (MMHS) is a 238 bed acute care facility located in Monroe, Michigan. MMHS offers a variety of services including an award winning obsterics department, emergency department and a diabetes self management program. MMHS also operates a network of outpatient, hospice and home care services throughout the county.
Edge Insights completed a comprehensive telecom bill analysis, which identified significant savings and refund opportunities for MMHS. Through the efforts of Edge Insights, MMHS received over $36,000 in refunds and reduced monthly telecom expenses by 12% a month.
“Edge Insights provided a very comprehensive review of our telecom services. They discovered that we were being overbilled a considerable amount for close to a year. Without the involvement of Edge Insights, this billing anonomally would have continued unnoticed. Edge Insights not only identfied the error, but also worked diligently to secure a refund of over $36,000. Edge Insights continues to work with Mercy Memorial Hospital System to identify additional ways to trim future expenses while operating efficiently.”
Robert Kochendoerfer, Director of Supply Chain
Mercy Memorial Hospital System
• Cable Internet works over standard TV coaxial cable infrastructure. Speeds can reach 100 Mbps for downloads and 2 to 20 Mbps for uploads, and business speeds can be as high as 150 Mbps for downloads and 20 Mbps for uploads in some areas.
• Fiber-optic lines offer performance and scalability. Download and upload speeds can range from 5 Mbps to 1 Gigabit per second. There are also business and residential flavors of this service. Experimental services such as Google Fiber can reach download and upload speeds of 1,000 Mbps. Fiber-optic and dedicated leased line connections are geared more towards medium to enterprise operations having high bandwidth requirements. The cost are higher but the service is superior.
Here are several factors to consider when choosing and ISP:
- How reliable is the service and to what degree does your business depend on the Internet being available?
- Are there Service Level Agreements?
- Are there equipment and installation costs?
- What are my redundancy options?
- How long does the contract last?
- What are the terms of the contract?
- What are the upload and download speeds?
- Does the ISP offer integrated voice and data service?
- Am I getting the best cost/value?
At Edge Insights we are here to help you understand all of the options and make the best possible decision for your business. We make sense of all the issues, present you with the information, and implement your decision. We will handle the telecom so you can focus on running your business! Please feel free to contact Jeff.Bialas@EdgeInsights.com for more information.
Demand Response – Is It Worth It?
What is Demand Response?
Storms, heat waves, and power plant repairs can threaten the grid’s reliability (Supply & Demand of Electricity). During periods of high demand, the grid can become extremely volatile and cause power interruptions. To counter act this, Demand Response programs were created. Demand Response is designed to improve grid reliability by having consumers commit to reducing load when called upon during times of heavy demand to improve grid reliability. For this commitment, the grid operator will pay the consumer regardless of whether or not the consumer is called upon to curtail.
How Does Demand Response Benefit Participants?
Demand Response participants receive payments from the grid operator. The grid operator will pay consumers for the ability and willingness to curtail when called upon. The payment is variable and depends on the consumer’s Peak Load Contribution (PLC) and Firm Service Level (FSL). PLC is measured for each consumer at peak grid load times for the previous year. FSL is the minimum load the consumer can reduce to, if called upon to curtail. PLC minus FSL equals “Enrolled KW Value”. Annual payments are determined by Enrolled KW and the annual clearing price for capacity in the consumer’s specific delivery zone. As an example, PJM will pay $4,982 for each 100KW of enrolled KW in PPL or Met-Ed. PJM pays a Curtailment Service Provider, which retains some of the fee and passes the rest to the consumer. Some Curtailment Service Providers pass more to the consumer than others. Payments may be reduced if performance during a test or event is below the committed value.
In order to participate, meter upgrades may be required, which can run several thousand dollars. Consumers also have to consider the ‘mode’ by which they will shed load and the associated costs that will be incurred. Simply shutting down operations requires labor to execute both the shut-down and restart, and of course opportunity cost of not running typical business operations for a period of time. Consumers that can switch to back-up generation also have to figure the labor cost to execute a changeover, but additionally there is a fuel cost to run the generators. With back-up generation comes additional consideration. For example, in the case of diesel-fired generators, local permitting requirements may preclude consumers from participating in demand response if it means the generators may run for more than 100 hours per year. In the end, a total cost to participate should be modeled and compared to the financial benefit to determine the return on investment that can be tested against the consumer’s minimum acceptable rate of return, or net present value.
At Edge Insights, we understand Demand Response programs and how they work, and we can help you decide if the benefits outweigh the potential costs.